FAQs

We keep it simple.

· 90-minute sessions — enough time to warm, plunge, rest, repeat.

· We are open 7am–9pm. Morning calm. Evening exhale.

Yes. We are communal, not chaotic.

All sessions are booked in advance so everyone has space to move, float, and rest without crowding.

Life happens. Bodies change plans.

· Cancel or reschedule 24+ hours before your session — no problem.

· Within 24 hours — the session fee applies.

· No-shows — also charged in full.

This keeps things fair for the whole community. If there is ever a major issue under Australian Consumer Law, your rights still apply.

We will welcome you in — but your session will still end at its scheduled time.

We design our days carefully so everyone gets their full Mineral moment.

Of course. Many do.

But bathing is historically communal, and we honour that tradition. You may arrive solo and leave having shared space, silence, or small conversation with others. Wellness is better together.

Add-ons are focused rituals layered into your session.

· Towels and robes

· Scrub or mud packs

· Slippers

They are designed to complement your bathing time. Once used, they are non-refundable — but if cancelled within the proper window, standard booking terms apply.

Heat and cold are powerful tools.

If you are pregnant or managing a medical condition (heart, blood pressure, respiratory), we recommend speaking with your healthcare provider first.

We blend tradition with evidence-based care — but your body always comes first.

Just your swimwear. We provide the rest. Travel light. Leave lighter.

Gift vouchers are valid for 36 months.

They are not redeemable for cash (unless required by law), but they are redeemable for warmth, cold, stillness, and time well spent.

If it is unopened and within 14 days, we may offer an exchange or store credit.

If there is a fault, Australian Consumer Law protects you — and we will make it right.

Opened skincare and personal items cannot be returned for hygiene reasons (unless faulty).

We do not offer refunds for change of mind.

If a service or product has a major issue under Australian Consumer Law, you are entitled to a refund or replacement. We stand by that.

Yes — quietly and consistently.

We prioritise durable materials, responsible suppliers, and regenerative thinking. Wellness that lasts must consider the planet, not just the body.

No. Mineral is grounded, friendly, and designed for Adelaide.

No performance. No perfection. No pressure to be a certain way. Come as you are. Leave feeling better.