Legal
Terms & Conditions
These Terms and Conditions apply to all bookings, services, retail purchases (in-store and online), gift vouchers, and use of the Mineral Bathhouse website and premises. By making a booking, purchasing a product, or entering our premises, you agree to these Terms.
Contents
Part A — Bathhouse services
1. Bookings & Sessions
1.1 All sessions must be booked and paid in full prior to arrival.
1.2 Standard session length is 90 minutes.
1.3 Operating hours are 7:00am – 9:00pm.
1.4 Guests must arrive at least 10 minutes prior to their session start time.
1.5 Late arrival may result in reduced session time without refund.
2. Cancellations, Rescheduling & No-Shows
2.1 Cancellations or rescheduling requests made 48 hours or more prior to the session start time may be processed without fee.
2.2 Cancellations within 48 hours of the session start time will incur the full session fee.
2.3 Failure to attend a booked session (no-show) will result in forfeiture of the full session fee.
2.4 One transfer of booking may be permitted within the cancellation window, subject to availability.
2.5 Special event bookings or peak periods may be subject to different cancellation terms.
— Nothing in this clause limits your rights under Australian Consumer Law.
3. Add-Ons
3.1 Add-ons include (but are not limited to): scrub and mud packs, towel and robe hire.
3.2 Add-ons must be purchased in conjunction with a session unless otherwise specified.
3.3 Once an add-on has been used, it is non-refundable.
3.4 Unused add-ons cancelled outside the 48-hour window will follow the cancellation terms in Clause 2.
4. Health & Safety
4.1 Guests participate at their own risk.
4.2 If you are pregnant or have any medical condition (including but not limited to cardiovascular issues, high blood pressure, respiratory conditions), you must seek medical advice prior to attending.
4.3 Mineral Bathhouse reserves the right to refuse service if attendance presents a health or safety risk.
4.4 Guests must comply with all staff directions and displayed safety instructions.
5. Behaviour & Conduct
5.1 Respectful behaviour toward staff and other guests is required at all times.
5.2 Appropriate swimwear must be worn in all communal areas.
5.3 Mobile phone use may be restricted in designated areas.
5.4 Mineral Bathhouse reserves the right to remove guests who breach these terms without refund.
6. Personal Property
6.1 Lockers are provided for convenience only.
6.2 Mineral Bathhouse is not responsible for loss, theft, or damage to personal property except where liability cannot be excluded by law.
Part B — Gift vouchers
7. Gift Voucher Terms
7.1 Gift vouchers are valid for 36 months from date of purchase, unless otherwise stated.
7.2 Gift vouchers are non-refundable and cannot be redeemed for cash except where required by law.
7.3 Gift vouchers must be presented at time of redemption.
7.4 Lost or stolen vouchers will not be replaced.
7.5 If the service value exceeds the voucher amount, the balance must be paid at booking.
Part C — Retail products (in-store & online)
8. Pricing & Orders
8.1 All prices are in AUD and include GST.
8.2 Online orders are subject to acceptance and availability.
8.3 If an item is unavailable after purchase, Mineral Bathhouse will provide a refund or agreed replacement.
9. Shipping & Delivery (Online)
9.1 Shipping costs are calculated at checkout.
9.2 Delivery timeframes are estimates only.
9.3 Risk passes to the customer upon delivery.
10. Returns & Refunds — Retail
10.1 Change of mind. Mineral Bathhouse does not provide refunds for change of mind. Exchanges or store credit may be offered within 14 days if:
· The item is unused and unopened
· Original packaging is intact
· Proof of purchase is provided
Change-of-mind return shipping is at the customer’s expense.
10.2 Faulty products — Australian Consumer Law. Under Australian Consumer Law, you are entitled to:
· A refund or replacement for a product with a major failure
· Repair or replacement for a minor failure
A product has a major failure if it is unsafe, is significantly different from description, is unfit for purpose, or would not have been purchased if the fault was known.
Refunds will be processed via the original payment method where possible.
11. Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless faulty:
· Opened skincare or body products
· Bathing products once opened
· Swimwear or wearable recovery items
· Gift vouchers
Part D — General
12. Limitation of Liability
12.1 To the maximum extent permitted by law, Mineral Bathhouse excludes liability for indirect or consequential loss.
12.2 Nothing in these Terms excludes, restricts, or modifies rights under Australian Consumer Law.
13. Intellectual Property
All branding, imagery, and content remain the property of Mineral Bathhouse and may not be reproduced without permission.
14. Governing Law
These Terms are governed by the laws of South Australia, and disputes will be resolved in SA courts.